Head of Engagement Management

<p>As Head of Engagement Management, you will own account management and growth strategy for one or several of Scale’s most strategic GenAI customers, working across GTM, ML, finance, and Delivery Operations teams to develop sustainably successful growth plans. You'll operate at the center of the relationship — serving as the senior, operationally grounded thought partner to some of the world's leading AI research teams and the internal owner of how Scale grows with them.</p> <p>You will manage a team of Engagement Managers aligned to the account, overseeing their work across project oversight, tracking, escalation, and customer relationship management. You’ll also be responsible for identifying and developing new demand generation opportunities in partnership with other teams at Scale. You'll build deep relationships with our most important customer contacts, including ML researchers, navigate challenging conversations with confidence rooted in operational knowledge, and earn new work by driving exceptional customer outcomes.&nbsp;</p> <p>Your team won't run data pipelines directly — instead you will own the customer relationship end to end, translate complex research needs into human data programs, partner closely with the operations, engineering, and ML teams who execute them, and think strategically about how to sustainably grow the account. The ideal candidate pairs a technical foundation with proven judgment in high-stakes, client-facing settings, and brings a track record of building and leading strong teams.</p> <h2><strong>What you’ll do:</strong></h2> <ul> <li>Lead and develop a team of Engagement Managers covering Scale's most strategic GenAI lab accounts — hiring, coaching, setting goals, managing performance, and resource planning and allocation across accounts as priorities shift.</li> <li>Own account growth strategy for your customer(s), with full accountability for retention, expansion, and commercial development against revenue and growth targets.</