Delivery Lead (Intelligence Community), Public Sector

<p>Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.</p> <p>We’re hiring a delivery lead to spearhead contract execution for a critical national security customer. As leader within our Public Sector Delivery team, you will own the account plan, manage day-to-day execution for a flagship customer, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid customer success, people influencer, and technical program manager. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.</p> <h3>&nbsp;</h3> <p><strong>You will:</strong></p> <ul> <li>Manage customer relationships from the executive to the end user</li> <li>Work alongside national security &amp; intelligence community&nbsp; customers to scope agentic workflow use cases that Scale’s engineering team will build and refine</li> <li>Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives</li> <li>Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success</li> <li>Oversee onboarding and successful implementation of customer accounts</li> </ul> <p><strong>Must haves:</strong></p> <ul> <li>An active TS/SCI clearance with full-scope polygraph (FSP)</li> <li>10+ years of work experience succeeding in stakeholder management or customer-facing role</li> <li>Familiarity with the U.S. intelligence community and national security apparatus as a user base</li> <li>A basic understanding of the ML operations process including processes underpinning GenAI data labeling, training, and test &amp; evaluation</li> <li>A track record of structured, analytics-driven pro