Head of Solutions Engineering, EMEA

<p>We are seeking a Head of Solutions Engineering to lead and grow our technical pre-sales function across the EMEA region. You’ll define how we bring our AI services to customers - from the first discovery conversation to pilot, deployment, and production success.</p> <p>As the regional leader, you’ll hire, mentor, and scale a team of world-class Solutions Engineers &amp; Solution Architects who partner closely with Sales, Product, and Engineering. You’ll set the standard for how we demonstrate technical value, architect customer solutions, and operationalize go-to-market excellence across diverse markets in EMEA.</p> <p>This is a strategic, hands-on leadership role - part player-coach, part builder, and part visionary. You’ll balance tactical deal support with the long-term mission of building a scalable, high-impact GTM organization.</p> <h4>What You’ll Do</h4> <ul> <li>Partner with Sales and regional leadership to drive technical strategy, qualification, and execution for complex deals.</li> <li>Define and operationalize repeatable pre-sales processes, tools, and playbooks to accelerate customer success.</li> <li>Build and lead a world-class Solutions Engineering organization across EMEA — recruiting, mentoring, and enabling a distributed team.</li> <li>Lead the technical discovery, demo, and proof-of-concept lifecycle, ensuring pilots translate into production wins.</li> <li>Represent Scale’s platform and technology capabilities to executives, technical stakeholders, and partners.</li> <li>Collaborate with Product and Engineering teams to bring customer insights back into roadmap discussions and feature design.</li> <li>Develop regional enablement programs to ensure consistent technical excellence across the team.</li> <li>Drive key metrics: pilot-to-production conversion, team utilization, revenue influence, and customer adoption.</li> <li>Champion a culture of curiosity, innovation, and accountability, fostering deep AI understanding and go-to-market discipli