Manager, Web Experience

<p>At Scale, we develop reliable AI systems for the world’s most important decisions. The Brand Experience manages all aspects of Scale’s brand, including the company’s front door <a href="http://scale.com">scale.com</a>. It’s often a prospect's first real experience with our brand and what we build. The Web Experience Manager will lead our small team of developers and designers, and take full ownership of the strategy, operations, and quality of our digital presence.</p> <p>This role sits at the intersections of brand, engineering, marketing, and design. You'll translate priorities from cross-functional teams into a clear roadmap, hold a high bar for quality, expertly leverage modern AI web tools, and make sure the team has the clarity and support they need to do their best work. You're a people-first leader with enough technical depth to make good calls quickly.</p> <p><strong>You will:&nbsp;</strong></p> <p><em>Lead the Team</em></p> <ul> <li>Own the web roadmap by maintaining, prioritizing, and communicating clearly so the team is always working on what matters most</li> <li>Manage and develop a lean team of web developers and designers by supporting career growth, handling resource allocation, and proposing and scoping new initiatives</li> <li>Serve as the connection point between the web team and cross-functional partners (Brand, Marketing, and Product) by translating priorities into a well-sequenced backlog, protecting the team's focus</li> </ul> <p><em>Own Quality &amp; Reliability</em></p> <ul> <li>Own the quality of everything that ships by building the testing and review framework, managing deployments, and setting the standard for what "done" means</li> <li>Design and run the planning around urgent issues; set clear response-time SLAs for site performance and internal support requests and hold to them</li> <li>Build the systems to keep marketing sites secure, performant, and compliant 24/7</li> <li>Lead post-mortems after incidents by coordinating the fi