Lead Technical Program Manager, Trust & Safety

<p><strong>About the Role</strong> Scale is at the frontier of GenAI and human-AI collaboration. The Gen AI Ops Trust and Safety team is focused on safeguarding human authenticity and genuineness in AI training. We are looking for a highly analytical Technical Program Manager (TPM) who leans heavily into fraud analytics and data-driven strategy to protect our ecosystem.</p> <p>This isn't a project management role. You will act as the lead investigative analyst and program owner for our fraud defense portfolio. Your day-to-day will involve diving deep into complex datasets to uncover hidden fraud vectors, and then translating those analytical insights into scalable rules, policies, and operational programs. By utilizing AI coding tools at high velocity, you will build out analytics pipelines, dashboards, and detection logic to shift Trust and Safety from a reactive function to a strategic one that balances safety and growth.</p> <p><strong>You will:</strong></p> <ul> <li>Analyze large, messy behavioral events to identify ambiguous and constantly evolving fraud patterns across the contributor lifecycle.</li> <li>Translate your analytical findings into actionable detection logic. You will redesign rules, optimize thresholds, and decision flows to catch bad actors while minimizing friction for high-quality contributors.</li> <li>Establish robust KPIs, build tracking dashboards, and define offline evaluation frameworks (e.g., false positive monitoring, precision/recall analysis) to continuously measure the health of our risk strategy.</li> <li>Act as the connective tissue between data, operations, and engineering. You will use your analytical findings to implement technical execution, taking new detection capabilities from data prototype to production deployment.</li> <li>Leverage AI-assisted IDEs daily to rapidly write complex SQL queries, automate data pulls, and streamline your analytical workflows.</li> <li>Connect signals, data, and operations to see the full pictur