Designated Support Engineer - Spark

<p data-pm-slice="1 1 []">CSQ128R63</p> <p>Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.</p> <p><strong>The impact you will have:</strong></p> <ul> <li>Manage large strategic accounts to provide high-touch support experience</li> <li>Project manage all open support cases to expedite support ticket closure</li> <li>Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution</li> <li>Directly engage on business-impacting situations and ensure recovery of functionality for the customer.</li> <li>Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues</li> <li>Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems</li> <li>Carry out regular reviews of customer cases to identify trends</li> <li>Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders</li> <li>Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools</li> </ul> <p><strong>What we look for:</strong></p> <ul> <li>5+&nbsp; years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or in related areas&nbsp;</li> <li>Minimum 3 years’ experience designing and developing, testing, and sustaining Python/Java/Scala-based applications required</li> <li>Highly