Customer Marketing Manager, Americas

<p data-pm-slice="1 1 []">MKTQ427R54</p> <p data-pm-slice="1 1 []">Location: San Francisco Bay Area</p> <p>Databricks is looking for a Customer Marketing Manager to turn the experiences of our largest strategic customers into compelling stories and advocacy programs that advance Databricks’ business priorities. This role owns customer marketing programs from strategy through execution, delivering trusted customer experiences and measurable impact across content, events, and advocacy.</p> <p><strong>The impact you will have:</strong></p> <ul> <li><strong>Create stories tied to key priorities.</strong> Identify and develop customer stories that support Databricks priorities, translating technical use cases into compelling narratives with clear business outcomes. Increase the influence of customer stories demonstrated through usage across events, campaigns, and field programs&nbsp;</li> <li><strong>Build with strategic customers.</strong> Build relationships with customers and account teams to uncover opportunities for case studies, videos, speaking engagements, and other advocacy activities with our most strategic customers in the Americas. Expand strategic customer advocacy in the Americas, resulting in a stronger and more consistent pipeline of approved case studies, videos, speaking engagements, and other advocacy assets.</li> <li><strong>Deliver a great customer experience.</strong> Improve the customer participation experience, reflected in strong completion rates, positive feedback, and repeat engagement from participating customers.</li> <li><strong>Own programs end-to-end.</strong> Deliver programs on schedule, within approved resources, and with clear stakeholder and customer approval milestones from strategy through launch.</li> <li><strong>Bring customer stories to life at key events.</strong> Increase the reach and effectiveness of customer storytelling at key events through activations that drive attendee engagement and reinforce Databricks’ business prio