AI Automation Engineer

<p data-pm-slice="1 1 []">GAQ427R224</p> <h3><strong>About the role</strong></h3> <p>We're hiring an AI Automation Engineer to build the next generation of IT automations to improve the employee experience at Databricks.</p> <p>You'll be building production-grade AI agents and automation services that understand employee requests, retrieve enterprise context, reason across systems, invoke tools and APIs, and take action safely. The goal isn't to automate existing workflows the same way we've done it for the past decade. It's to reimagine how employees interact with IT through intelligent, contextual, and increasingly agentic experiences and to do it on Databricks.</p> <h3><strong>What you will do</strong></h3> <ul> <li>Build AI agents and automations: Design, deploy, and run AI agents that support all of our employees. The agents interpret natural-language requests, gather context, select tools, execute actions, and communicate outcomes.</li> <li>Maintain MCP servers across our AI tools portfolio.</li> <li>Build agentic workflows that decompose goals into steps, handle failures, pause for human approval as needed, and resume their workflows.</li> <li>Ground agents<strong> </strong>in trusted internal knowledge (policies, runbooks, system documentation, SOPs, etc).</li> <li>Turn high-volume support CUJs into self-service experiences: Identify repetitive, high-friction IT interactions and convert them into reliable AI automation experiences.</li> <li>Instrument AI automations with logs, metrics, and feedback loops.</li> <li>Design and implement AI automations with identity governance, tools RBAC, human-in-the-loop approvals where applicable, audit trails, and failure handling.</li> <li>Create shared automation infrastructure (credential vaults, event ingestion, scheduling, approval workflows, cache/state stores) that other teams can build on.</li> <li>Work with IT Support, Employee Experience, Security, IAM, Infrastructure, and Engineering to identify automation oppor