Team Lead - Platform Monitoring Engineer

<p>Team Lead - Platform Monitoring Engineer</p> <p>We are seeking an experienced, hands-on Team Lead to shape the future of platform observability and proactive customer monitoring. This is a high-impact technical role for someone who thrives at the intersection of platform reliability, incident response, and customer obsession.</p> <p>The successful candidate will balance technical depth with people leadership: driving monitoring solutions, alerting mechanisms, and customer-focused incident detection tools, and raising the bar of the engineers around them. You will partner closely with cross-functional engineering teams to investigate and resolve incidents, drive root cause analyses, and champion solutions that improve customer reliability and stability of the Databricks Platform.</p> <h3><strong>The Impact You Will Have</strong></h3> <p>Technical Leadership</p> <ul> <li>Lead platform incident investigation, coordinating cross-functional teams through rapid detection, mitigation, and resolution to minimize customer impact.</li> <li>Conduct thorough post-incident root cause analysis across infrastructure, services, and cloud providers to identify systemic patterns and prevent future occurrences.</li> <li>Guide the design and implementation of customer-focused alerting pipelines and end-to-end observability workflows that expand detection coverage and reduce mean time to detection.</li> <li>Build automation tools, establish reusable monitoring patterns, and resolve reliability gaps that directly impact customer experience.</li> <li>Participate in and help structure the on-call rotation, leading by example during high-severity incidents.</li> </ul> <p>People Leadership</p> <ul> <li>Collaborate with internal customer stakeholders to design and execute the customers' reliability plan, focusing on observability and monitoring.</li> <li>Participate in growing the local team of Platform Monitoring Engineers, including hiring and onboarding.</li> <li>Act as the local point