Sr. Technical Program Manager, Professional Services

<p>As a Staff Project Manager, you are instrumental in advancing our Professional Services team's mission, which is dedicated to accelerating and de-risking our customers' outcomes by ensuring the success of every project we undertake. Your role is pivotal in not only achieving project goals but also in maintaining an exceptional level of customer satisfaction throughout the process. You will expertly navigate the balance between delivering outstanding results and aligning with the commercial objectives of the Professional Services organization. Your leadership and strategic insight will contribute directly to our clients' success and the growth of our business.</p> <p>&nbsp;</p> <p>The impact you will have:</p> <ul> <li>You will take ownership of all commercial delivery of services from a project administration and director perspective across numerous projects, ranging from a single individual for 2-3 weeks to 6-month engagements of multi-person teams</li> <li>Serve as a trusted advisor to senior customer stakeholders, driving clarity, alignment, and confidence through all stages of delivery</li> <li>Shape the success of engagements by proactively managing risks, aligning cross-functional teams, and ensuring customer outcomes are met or exceeded</li> <li>Ensure accurate reporting on projects and keep all relevant parties up-to-date with project activity and success</li> <li>Drive growth in key accounts by identifying expansion opportunities, influencing future roadmaps, and enabling continued adoption of the Databricks platform</li> <li>Contribute to the evolution of delivery best practices within the Professional Services team and mentor junior team members to build future leaders</li> </ul> <p>&nbsp;</p> <p>What we look for:</p> <ul> <li>Proven experience leading complex, enterprise-scale data or AI/ML projects in a fast-paced customer-facing environment</li> <li>Extensive experience successfully managing and overseeing projects with teams of up to 5 people, with