Sr. Engagement Manager

<p data-pm-slice="1 1 []">CSQ227R247</p> <p>The Engagement Manager is responsible for helping customers accelerate value through the adoption of the Databricks platform working with them defining and orchestrating the required engagement to ensure success.</p> <p>As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Partners Support and Product Teams on campaigns, programs, and content. You will report to the Sr. Director, Professional Services</p> <p><strong>The impact you will have:</strong></p> <ul> <li>Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission</li> <li>Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions</li> <li>Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services</li> <li>Develop commercial models including leveraging Databricks and Partner investment vehicles to help address our customer budgetary constraints for success.</li> <li>Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training KPIs.</li> <li>Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer</li> <li>Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scopi