Sr Technical Solutions (Backline)

<p>P-1529</p> <p>At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.&nbsp;</p> <p>As a Backline Technical Solutions Engineer, you will help our customers succeed with the Databricks Platform by resolving critical technical customer escalations and working closely with the frontline support team. You will be the technical bridge between support and engineering and the first line of defence for engineering. You will ensure that all issues are vetted by you before they reach the engineering team. You will report to the Backline Engineering Team Manager.</p> <p><strong>The impact you will have:</strong></p> <ul> <li>Troubleshoot and resolve complex customer issues related to the Databricks Platform by analysing the core component metrics and logs.</li> <li>Provide suggestions and best-practice guidance to improve performance in customer-specific environments and to provide product improvement feedback.</li> <li>Help the support team with detailed troubleshooting guides and runbooks.</li> <li>Contribute to automation and tooling initiatives to streamline daily troubleshooting.</li> <li>Partner with the engineering team and spread awareness of upcoming features and releases.</li> <li>Identify and contribute supportability features back into the product.</li> <li>Demonstrate ownership and coordinate with engineering and escalation teams to resolve customer issues and requests.</li> <li>Par