Sr. Engineering Manager - Customer Experience Intelligence (CXI)

<p>P-1600</p> <p>At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We build and run the world’s leading data and AI infrastructure platform so customers can transform deep data insights into business outcomes.</p> <p>Founded by engineers and grounded in customer obsession, we embrace every opportunity to tackle complex technical challenges — from creating next-generation UI/UX for interacting with data to scaling our services across millions of virtual machines. And we're only getting started.</p> <p>As the Senior Engineering Manager for Customer Experience Intelligence (CXI), you will architect, lead and deliver Databricks' AI-native systems and products for automating enterprise workflows. CXI is building intelligent systems that orchestrate AI agents, humans, and enterprise tools to accelerate high-volume processes in business-critical domains. Our first production domain is Databricks Support, where we create agents capable of triaging, diagnosing, and remediating complex technical issues across Databricks’ distributed computing environments. The systems you develop as part of this initial beachhead will allow us to create revenue-generating products in multiple domains, including IT, Security, Legal, Marketing, and other knowledge-worker workflows.</p> <h2>The Impact You Will Have:</h2> <ul> <li><strong>Create novel agentic technologies:</strong> Contribute to the technical vision, core infrastructure, and backend architecture that advances the frontier for enterprise agents.</li> <li><strong>Drive revenue generation in multiple domains: </strong>Build a modular agent platform initially optimized for Support, but natively designed to expand into other verticals such as IT, Security, Compliance, Marketing, HR, and Legal.</li> <li><strong>Lead with craftsmanship:</strong> Drive rapid, iterative developme