Global Learning Operations & Transformation Manager

<p data-pm-slice="1 1 []">CSQ126R20</p> <h2><strong>Role Summary</strong></h2> <p>The Global Learning Operations &amp; Transformation Manager is an enterprise operations leader responsible for modernizing and scaling the operating foundation that powers ENGAGE (Training Operations) globally.</p> <p>This role will establish and lead a Global Center of Excellence (CoE), driving AI-enabled operational transformation across Learning &amp; Enablement (L&amp;E) through scalable workflows, governance, automation, analytics, and operational discipline.</p> <p>The role is focused on improving how global systems, teams, and processes work together enabling ENGAGE to operate with greater predictability, visibility, efficiency, and commercial alignment across regions and programs.</p> <h2><strong>Why This Role Matters</strong></h2> <p>This is a transformation year for Learning &amp; Enablement.</p> <p>As learner demand, partners, SKUs, and regional complexity continue to scale, traditional operating models are no longer sufficient. Success now requires scalable operating mechanisms, AI-enabled workflows, stronger governance, and clearer operational accountability across regions and programs.</p> <p>This role will help ENGAGE scale sustainably by:</p> <ul> <li>Improving operational efficiency and consistency</li> <li>Reducing manual dependency and operational friction</li> <li>Increasing visibility into demand, risk, and capacity</li> <li>Translating operational improvements into measurable business impact</li> </ul> <p>The role will help shape how Learning &amp; Enablement operates in an increasingly AI-enabled environment.</p> <h2><strong>Key Responsibilities</strong></h2> <h2><strong>Global Operating Model &amp; CoE Leadership</strong></h2> <ul> <li>Establish and lead the Global Center of Excellence (CoE) for ENGAGE operations, governance, tooling, and analytics.</li> <li>Design and operationalize a scalable hub-and-spoke operating model balancing global consistency with stro