Director,Technical Solutions (Big Data/ AI)

<h3><strong>CSQ227R231</strong></h3> <h3><strong>Mission</strong></h3> <p>The Director of Data &amp; AI Support Engineering - Bangalore will be responsible for<strong> leading and growing a regional team of Data &amp; AI technical experts in India</strong>, focused on providing resiliency and smooth operation of customer production workloads.&nbsp; This leader will oversee support operations during APJ and EMEA business hours with close alignment with other global teams to ensure 24x7 support coverage through coordination with other regions.&nbsp; This team resolves complex and long-running data engineering use cases raised by Databricks customers to support the success of live use cases - which includes performance optimization, ensuring resiliency of production jobs, helping customers stabilize workloads on new products and features, and more.&nbsp; Reporting to the Global Lead of Frontline Support Engineering - Data &amp; AI - you are able to understand the real-world business problems our customers are solving with data and are committed to helping them achieve reliability and performance of their systems to meet their goals.</p> <h3><strong>The impact you will have:</strong></h3> <ul> <li>Serve as the <strong>India site leader for an elite team of Data &amp; AI specialists</strong> that can provide coverage of customers across EMEA &amp; APJ business hours.</li> <li>Grow the technical expertise of the team to support successful adoption of new products and features of the Databricks platform for customer production workloads.</li> <li>Engage with top customers to understand how to support their business needs with their Data &amp; AI strategy, in collaboration with field engineering and sales when required.</li> <li>Partner with internal product engineering teams to make Databricks products better and more supportable.</li> <li>Understand how to maintain high reliability of the Databricks platform to successfully achieve customer business goals.</li> </ul> <h3>