Sr. Manager, Technical Solutions

<p>CSQ426R137</p> <p>Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations.</p> <p>Impact you will have:</p> <ul> <li>Build and manage a team of Technical Solution Engineers</li> <li>Provide coaching and mentorship to the engineers</li> <li>Identify and implement process improvements to meet or exceed regional performance KPIs.</li> <li>Establish training plans and subject matter expertise within the team.</li> <li>Drive support escalations&nbsp; and establish cross-functional collaboration to manage and resolve issues.</li> <li>Be a player-coach and provide technical leadership to the regional support team.</li> <li>Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform.</li> <li>Define quarterly goals and track them to completion to drive team growth and personal development.</li> <li>Scale the organization by developing processes and guidelines that promote operational efficiency</li> <li>Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.</li> <li>Perform risk assessments and be a hands-on leader</li> </ul> <p>&nbsp;</p> <p>What we are looking for:</p> <ul> <li>Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining</li> <li>Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers&nbsp;</li> <li>Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark<strong>™</strong> in a technical capacity</li>