Sr. Manager – Data & AI Support Engineering

<p>P-1388</p> <p>As a Sr. Manager of the Data &amp; AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer-centric execution.</p> <p><strong>Mission</strong></p> <p>Lead and scale a world-class AI-first Data &amp; AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform reliability and drive exceptional customer outcomes across enterprise-scale Data and AI workloads.</p> <ul> <li>Build AI-enabled support workflows and reusable automations to improve resolution speed and support quality.</li> <li>Use Agentic AI systems, logs, telemetry, observability platforms and internal systems to accelerate troubleshooting and root-cause analysis safely.</li> <li>Create reusable runbooks, prompts, and agentic workflows that scale operational efficiency across teams.</li> <li>Ensure strong AI governance, customer data safety, validation practices, auditability, and human-in-the-loop controls.</li> <li>Partner with Engineering and Product teams to drive AI-first support innovation and operational excellence.</li> </ul> <h4><strong>Outcomes</strong></h4> <ul> <li>Drive AI-first support transformation initiatives that improve resolution speed, case quality, operational efficiency and customer experience.</li> <li>Partner with Engineering and Product teams to operationalize AI-assisted diagnostics, observability insights, and intelligent escalation management for enterprise customers.</li> <li>Build and scale reusable AI-enabled workflows, automations, runbooks, and operational intelligence frameworks across th