Hardware Failure Analysis Engineer - Memphis

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.<br><br>SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.</p></div><h3 data-pm-slice="1 1 []"><span style="font-family: arial, helvetica, sans-serif;">ABOUT THE ROLE:</span></h3> <p>Determine true root cause of fleet hardware failures — component and system level — and drive fixes through vendors to the manufacturer. Turn "swap it again" into "vendor redesign / firmware fix / manufacturing escape found."</p> <h3><span style="font-family: arial, helvetica, sans-serif;">RESPONSIBILITIES:</span></h3> <ul> <li>Own named failure classes across GPU trays/baseboards, NIC/DPU, motherboard/PCIe switch, memory, power, thermal, cables/connectors, and rack-scale patterns.</li> <li>Run recurrence analysis and fleet-wide defect clustering; detect systemic patterns before they become fleet-scale loss.</li> <li>Build vendor technical escalation packages with evidence quality that forces action; partner with OEM/ODM/component manufacturers on firmware, bring-up, and manufacturing escapes through committed CAPA.</li> <li>Feed findings into RMA policy, spare strategy, and "do not reseat forever" stop-rules.</li> <li>Work the FA intake queue on rotation; keep queue age within SLA</li> </ul> <h3><span style="font-family