Manager, Technical Support Engineering

<div class="content-intro"><div> <div> <div class="gmail_quote"> <div> <div><span id="m_1770241969069985273m_-2746164444908759431gmail-docs-internal-guid-131e4fb0-7fff-b4e9-ff50-e8cf32449b1b">CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at&nbsp;<a href="http://www.coreweave.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.coreweave.com&amp;source=gmail&amp;ust=1762613132717000&amp;usg=AOvVaw3D-UOhNaqEvF5BEWxjYyAU">www.coreweave.com</a>.</span></div> </div> </div> </div> </div></div><h2>What You'll Do</h2> <p>Support is a deep part of our culture here at Weights &amp; Biases by CoreWeave. We believe the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. As Manager, Technical Support Engineering, you'll lead a team of support engineers, helping them grow, operate at a high level, and deliver best-in-class experiences for our users every day.</p> <p><strong>About the role:</strong></p> <ul> <li>Lead, coach, and develop a team of Technical Support Engineers, setting a high bar for quality, responsiveness, and technical depth</li> <li>Own team performance against SLA commitments, identifying and addressing gaps in coverage, tooling, and process</li> <li>Partner cross-functionally with Engineering, Product, and Field Engineering to surface customer trends, escalate critical issues, and close the feedback loop between users and builders</li> <li>Build and maintain a culture of curiosity and continuous learning — hel