Production Engineer, Support tooling (Tooling and Frameworks)

<div class="content-intro"><div> <div> <div class="gmail_quote"> <div> <div><span id="m_1770241969069985273m_-2746164444908759431gmail-docs-internal-guid-131e4fb0-7fff-b4e9-ff50-e8cf32449b1b">CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at&nbsp;<a href="http://www.coreweave.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.coreweave.com&amp;source=gmail&amp;ust=1762613132717000&amp;usg=AOvVaw3D-UOhNaqEvF5BEWxjYyAU">www.coreweave.com</a>.</span></div> </div> </div> </div> </div></div><h3><strong>About the role</strong></h3> <p>The Senior Production Engineering team sits at the heart of CoreWeave’s reliability efforts. In this role, you’ll partner closely with our Support/CX teams to build, operate, and evolve internal tooling that enables a “Direct‑to‑Expert” support model at scale. You’ll define and ship AI‑assisted workflows, self‑service diagnostics, and platform integrations that reduce time‑to‑resolution and improve customer experience across our cloud.</p> <h3><strong>What you’ll do</strong></h3> <ul> <li>Design, build, and own support-facing tools for case triage, intelligent routing, and expert engagement, integrating with incident and change management workflows.</li> <li>Develop AI‑powered assistants and automations that accelerate root‑cause discovery, knowledge retrieval, and resolution quality.</li> <li>Create and maintain dashboards, alerts, and signals that surface tooling issues early; integrate observability into new tooling to reduce MTTR.</li> <li>Build self-s