IT Engineer

<h3><strong>About the Role</strong></h3> <p>As an IT Engineer, you will be working across identity, devices, SaaS platforms, and supporting end users. You should be organized, collaborative, and eager to learn while working within established systems and processes.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Provide reliable, hands-on IT support for our in-office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service.</li> <li>Support Together’s MDM fleet comprising macOS and some Linux devices.</li> <li>Provide in-office support by troubleshooting basic network issues and our A/V systems.</li> <li>Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls.</li> <li>Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission).</li> <li>Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences.</li> <li>Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates.</li> <li>Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks.</li> <li>Support onboarding and offboarding of Together employees, interns, and contractors.</li> <li>Support the IT team by creating reliable automations that reduce manual work and improve operational efficiency.</li> <li>Collaborates well with a team, but also able to work autonomously when needed: working in tandem with other locations and having consistency in practices, documentation, asset mgmt.,etc.</li> </ul> <h3><strong>Requirements</strong></h3> <ul> <li>Prac