Learning & Education Specialist

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><p><strong>About the role:</strong></p> <p>The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning &amp; Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives (such as "booster" trainings on complex topics or areas needing reinforcement), and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy, ensuring our team has the expertise to handle any question that comes their way.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes</li> <li>Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness</li> <li>Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features</li> <li>Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise</