Product Manager, Billing

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2><strong>About the role</strong></h2> <p>As a Product Manager in the Internal Products and Technologies organization, you'll partner with Engineering, Design, Growth, Trust &amp; Safety, Support, and Finance to build the billing experiences every Claude customer uses, from the first purchase to the monthly invoice:</p> <ul> <li>We own how customers buy and manage Claude: choosing and changing plans, viewing invoices, tracking usage and spend, and setting spend controls.</li> <li>Your work reaches everyone who pays for Claude: individuals upgrading a plan, teams adding seats, developers buying credits, and enterprise admins managing budgets across thousands of users.</li> <li>You'll define how Claude should explain a charge, change a plan, or set a spend limit for a customer. You'll also define how admins set spend controls for the agents their teams run.</li> <li>You'll own billing experiences that convert well, resist abuse, and let customers resolve billing questions on their own.</li> </ul> <h2><strong>Responsibilities</strong></h2> <ul> <li>Deeply understand customers across segments (consumers, developers, teams, and enterprise admins) and where billing friction costs us conversion, trust, or support volume.</li> <li>Partner with Growth on purchase, upgrade, and plan-change flows, balancing conversion against clarity and long-term customer trust.</li> <li>Partner with Trust &amp; Safety to stop abuse of Claude plans and credits without adding friction for legitimate customers.</li> <li>Design agentic billing experiences: Claude answering billing questions, resolv