Executive Escalations Manager

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2>About the role</h2> <p>We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community &amp; Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll help stand up the function from scratch and operate it day-to-day. You'll be the person building the playbooks and escalation criteria, triaging incoming escalations, and running them to resolution alongside cross-functional partners. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action.</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage escalations coming from Anthropic’s executive team</li> <li>Own executive escalations end-to-end during your coverage hours</li> <li>Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current</li> <li>Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last</li> <li>Lead a recurring escalations insights forum: identify patterns across escalations and drive the resulting product and policy changes with partner teams</li> </ul> <h2><strong>You may be a good fit if you have:</strong></h2> <ul> <li>6+ years of experience in escalation management, tr