Executive Escalations Manager

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2>About the role</h2> <p>We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community &amp; Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll be the person building the playbooks and escalation criteria, triaging incoming escalations, opening and managing incidents, and running them to resolution alongside cross-functional partners. You'll help stand up the function from scratch and operate it day-to-day. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action.</p> <h2><strong>Key responsibilities</strong></h2> <ul> <li>Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage escalations coming from Anthropic’s executive team</li> <li>Own executive escalations end-to-end during your coverage hours</li> <li>Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current</li> <li>Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last</li> <li>Lead a recurring escalations insights forum: identify patterns across escalations and drive the resulting product and policy changes with partner teams</li> </ul> <h2><strong>Minimum qualifications</strong></h2> <ul> <li>6+ years of experience in es