Incident Management Lead, Data Center Security

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2><strong>About the role</strong></h2> <p>Anthropic operates and is building data center campuses around the world, run day to day through operating partners, site vendors, and contracted security services. Things go wrong at those sites the way they go wrong at any critical infrastructure: access issues, contractor incidents, protests, weather, equipment failures, and occasionally something with the potential for global impact. Today, what counts as an incident, who gets told, and how it is reported vary by site and by vendor.</p> <p>As Lead for Crisis and Incident Management, you will build the program that removes that variance, and you will build it with the people who have to live with it. The first job is definition: working with operating partners, site security vendors, managed-service providers, and internal teams to agree on what counts as a minor escalation versus a major incident of global impact, the severity levels in between, the thresholds that move an event from one level to the next, and who gets told, how fast, and in what format. The second job is adoption: turning those definitions into playbooks, training, and exercises so that responders at every site and vendor actually respond the right way, and running the after-action reviews that show where they did not. The third job is measurement: defining the incident metrics, building the reporting, and giving leadership a regular, accurate picture of how response is performing across the fleet. Underneath all three sits the cross-functional work of getting partners to buy in, because a framework no par