Customer Success Programs Manager

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2 class="heading">About the role</h2> <p>At Anthropic, we believe the next generation of Customer Success looks fundamentally different; most customer outcomes will be delivered through programs, not 1:1 relationships, and increasingly without a human in the loop. As a <strong>Success Programs Manager</strong>, you'll own a portfolio of those programs and flex across whatever the function needs to drive adoption and value at scale.</p> <p>As a CS Programs Lead you’ll think "How could we do this with Claude?" as a reflex — your default is to build an agent or an automated journey before you build a manual workflow. But you're also fluent in the craft of running engagements: you've personally designed and delivered 1:many webinars, stood up onboarding cohorts, and built communities that compound. You move comfortably between shipping an AI-native lifecycle flow on Monday and facilitating a live customer cohort on Tuesday.</p> <p>You'll work across the full Claude product surface, designing and shipping the programs that take customers from activation to value realization, expansion, and renewal. Instead of managing a book of accounts, you'll manage a portfolio of programs, each one a compounding asset that serves more customers, more effectively, every week it ships. You hold a high bar for measurable impact, you instrument what you build, and you retire what doesn't earn its keep.</p> <p>If the idea of a CS team that builds and ships as much as it joins calls excites you, and you want the range to do both, this role is for you.</p> <h2 class="heading">Key responsibiliti