Incident Response Manager, Enforcement

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2 class="heading"><strong>About the role</strong></h2> <p>Anthropic's Safeguards team is responsible for enforcing our policies, protecting users, and ensuring our platform is not misused. As the Incident Response Manager, you'll own the operational backbone of how Safeguards responds when things need attention fast. You'll run our on-call program, drive the automation that lets a small team cover a growing surface area, and manage the sensitive cross-functional escalations that cut across Policy, Legal, Safeguards, Product, and Comms.</p> <p>This role calls for someone who has managed scaled escalations and can build durable processes that hold up in fast-moving moments. It requires discernment, close coordination with cross-functional partners during high-stakes situations, and the ability to translate learnings from incidents into improvements to our safety systems.</p> <h2 class="heading"><strong>Key responsibilities</strong></h2> <p><strong>On-call program ownership</strong></p> <ul> <li> <p>Own the Enforcement On-Call program end-to-end: rotations, coverage models, and escalation paths</p> </li> <li> <p>Establish and maintain on-call documentation, runbooks, and SOPs so that anyone stepping into the rotation has what they need to act quickly and consistently</p> </li> <li> <p>Triage tooling issues affecting on-call operations and drive them to resolution with engineering partners</p> </li> <li> <p>Report out regularly on inbound volume, response metrics, trend lines, and staffing needs to inform long-term investment</p> </li> </ul> <p><strong>Cross-functional esc