Product Operations Manager, Claude.ai (Consumer & Growth)

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2 class="heading">About the Role:</h2> <p>Claude.ai is Anthropic's most visible product surface, and how well our models perform there shapes how tens of millions of people experience Claude. We're hiring a Product Operations Manager to embed within the <a href="http://claude.ai">Claude.ai</a> product team. The right candidate will help program manage model performance, launch readiness, and the general operating model on the <a href="http://claude.ai">Claude.ai</a> and Growth product team.</p> <p>You'll balance hands-on execution with the systems that let the team ship new models and new features with confidence. You won't write evals yourself, but you'll make sure eval coverage exists, burn down lists get completed, and issues get resolved before they become surprises. You'll also run the team's core operating rhythms and invest in our feedback-loop systems connecting consumer users to what the product team does next. You'll shape how Product Operations works with within <a href="http://claude.ai">Claude.ai</a> from the ground up.</p> <h2 class="heading">Responsibilities:</h2> <ul> <li>Operationalize model performance: prompting-update tracking, issue prioritization, and go/no-go decision making in tight collaboration with Research, Product, and Engineering</li> <li>Own Launch Readiness for Claude.ai: launch checklists, coordination with XFN Teams, and observability into status and roadmap</li> <li>Run team operations for Claude.ai &amp; Growth</li> <li>Invest in feedback-loop systems: intake, triage, synthesis for consumer users</li> <li>Coordinate across functions