Product Operations Manager, Feedback Loops

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2 class="heading"><strong>About the Role</strong></h2> <p>We're hiring a Product Operations Manager — Feedback Loops to own and continuously improve how customer signal flows into product and research decisions at Anthropic. This is a horizontal, org-wide role — you won't be embedded in a single product team, you'll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.</p> <p>Feedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, <a class="text-accent-secondary-100 underline" href="http://claude.ai" target="_blank">claude.ai</a>, Claude Code). Customer signal arrives from everywhere — field conversations, support interactions, early access programs, in-product telemetry — and the opportunity is to make that signal a first-class, structured input to every product and research decision. This role will build the system that makes customer voice as easy to act on as any other data source.</p> <p>You treat feedback loops as a product. You're obsessed with making it effortless for the field to share what they're hearing and for product teams to know what matters most. You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator. Your work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we