Customer Success Manager, Beneficial Deployments, EMEA

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2><strong>About the Role</strong></h2> <p>Join Anthropic’s Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives. In this role, you’ll apply enterprise-grade customer success practices to partnerships with mission-driven organizations. Anthropic’s Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organizations across education, public health, life sciences, economic mobility, and more. As the dedicated Customer Success Manager, you’ll be the strategic partner and trusted advisor across EMEA - helping them harness Claude’s full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact across program delivery, research, fundraising, and operations.&nbsp;</p> <p>&nbsp;</p> <p>You'll develop genuine partnerships with organizations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your social impact expertise, business acumen, and technical knowledge, you'll serve as a strategic advisor throughout their journey—helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of the social sector.</p> <p>Your role focuses on helping nonprofit organizations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimize use cases for maximum social impact, and demonstrate value that supports contin